US domestic shipping

Shipping is initiated and fulfilled directly through our distribution partner. Shipment tracking will be sent from our fulfillment center to the contact information you provide at checkout.

What if I have yet to receive my package after 20 days?

The following are the three main reasons packages are not delivered:

• Missed calls from the courier;

• Incorrect contact number provided at purchase;

• Incorrect shipping address provided at purchase.

If the delivery failed for any of these reasons, please contact us at hexedandcursed.com@gmail.com with:

• the correct contact number/address;

• the available times for re-delivery.

Delays might also occur due to events outside of Tapstitch’s control, such as:

• Flight cancellations;

• National holidays;

• Striking workers.

What if my package is lost or damaged?

• Send photos of the damage to customer service at support@tapstitch.com within 7 days of receiving the package.

• If the freight company loses your package, they will arrange re-shipping as soon as possible.

My order shows it is being returned to the sender, what now?

• Orders are returned to the sender for many reasons, but usually, it’s due to

• incorrect address details on the package, making it undeliverable;

• the package being unclaimed at customs;

• the package being refused/returned.

• You will be notified once the order arrives back at Tapstitch’s facility.

• We advise contacting your customer to determine the situation and how they would like to proceed.

• If you wish to have the product reshipped, contact us with an updated, correct address where relevant.

• New shipping charges will be applied to orders that have been returned to the sender because they were unclaimed at customs, returned, or had an incorrect address submitted at purchase.

What happens if a package wasn't delivered to my customer, but the tracking states that it was?

• If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Tapstitch will not cover the cost of reshipping or refunding the order.

• There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address.

• Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.

• If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped.

• We're not yet able to assist with filing claims with shipping carriers, but we hope to do so in the future.

What if the recipient's address was wrong?

• If the order is yet to be shipped, please contact hexedandcursed.com@gmail.com so that we can modify the address.

• If the address has changed, the customer will need to bear any possible shipping price difference.

• If the order has been shipped, the address cannot be modified.